The JAZMÍN GONZÁLEZ brand, hereinafter the Brand, has been created under an E-business format, B2C (business-to-consumer) scheme, to provide a digital experience that allows customers and / or users to visit, meet, choose, select and buy the pieces on the Website owned by the Brand.
The Brand is Peruvian, named after its Founder and Creative Director, dedicated mainly to the design of shoes and accessories, which are called Pieces, due to the level of detail and dedication in each of them. Two annual collections are designed, being the manufacture of all entirely handmade designs, developed in Peru.
That is why the details, finishes and quality are personalized and the volume of production limited, since it is focused on creativity and design and not on industrialized mass sales.
Access and use of the Website are governed by the Terms and Conditions described below, as well as by the applicable legislation in the Republic of Peru. Consequently, all visits to the Website and all transactions within the virtual store, such as its legal effects, will be governed by these rules and subject to Peruvian law.
It is a requirement to buy in the virtual store of the Website the acceptance of the Terms and Conditions. Any person making a transaction declares and acknowledges, by making the purchase, that they know and accept each and every one of the established Terms and Conditions. The Terms and Conditions will be understood and accepted at the time of registration and / or the purchase of the Parts.
The Brand reserves the right to update and / or modify the Terms and Conditions at any time, without prior notice; being available to customers and / or users on the Website www.jazmingonzalez.pe/en/terms-conditions.
The best efforts will be made to ensure the uninterrupted availability of the Website, as well as the absence of errors in the transmission of information that may take place. However, and due to the nature of the internet, it is not possible to guarantee one hundred percent such extremes.
The manifestation of will of the client and / or user is done through electronic and / or virtual means such as (i) entering keys or passwords, (ii) clicking or clicking on devices, (iii) acceptance by voice, (iv) biometric data (fingerprint, easy identification, among others, if applicable).
In this sense, it is the full knowledge of the client and / or user that to acquire any of the Pieces of the Brand, they must previously, by means of a “click”, accept the Terms and Conditions, thus stating their will and having read and accepted the themselves.
To buy the Pieces in the virtual store of the Website it is not necessary to be registered. The registration of each user will be verified by completing and subscribing the form that appears on the site and its subsequent submission, which is done automatically by "clicking" on the respective item.
The data for registration is as follows: Name, Surname, E-mail, Country of residence, Type of document, Document number, Date of birth, Mobile, Postal Code, Address.
In case of not registering, the user must complete the data indicated in the purchase form in order to make effective the acquisition of the Parts and / or services, if applicable, and accept the Terms and Conditions.
The client or user declares to know:
1. The user will have, once registered, a name and password or final password that will allow personalized, confidential and secure access. The user will have the possibility to change the access code or to recover it in case of forgetting, for which he must follow the procedure established on the Website. The user fully assumes responsibility for maintaining the confidentiality of his secret key registered on this Website, which allows him to make purchases and obtain information. This key is for personal use.
2. The client and / or user is obliged to personally operate their session with the care, diligence and due reserve, being their entire responsibility, any consequence derived from the non-confidentiality of their secret key registered on the Website. Its delivery to third parties does not involve responsibility of the Brand.
3. Fill the form with your data and record the shipping address. The user and / or client guarantees that the information provided is true and truthful, assuming responsibility for any damages that may be caused as a result of delivering or providing false, incomplete or inaccurate information.
4. The Client declares to know that transactions carried out by virtual means must be carried out on secure computers that have at least updated antivirus programs, recognizing that unrecognized operations or consumptions carried out by third parties in an irregular or fraudulent manner are not the responsibility of the Brand, insofar as they are not attributable to it.
5. Technical failures or the payment gateway (integrated into the Website). The Brand will not assume any responsibility for any problem or inconvenience that is due to fortuitous event or force majeure that prevents, delays, delays the execution or does not allow the successful completion of the purchase. It is not responsible for any damage or impairment generated to the user by failures of the internet network, technical failures, server crash or of a similar nature. The Brand does not guarantee continued or uninterrupted access and use of the Website or the payment gateway, beyond reason. The system may eventually not be available due to technical difficulties or Internet failures, or for any other circumstance beyond the control of the Brand; In such cases, the Brand will endeavor to re-establish it as quickly as possible without incurring liability for direct, consequential, incidental, punitive or exemplary damages, nor for loss of earnings or loss of income.
6. The Brand reserves the right to modify any information on the conditions of access and use of the service, without prior notice. Likewise, it reserves the right to interrupt the virtual store service, either temporarily or permanently, without prior consent and without the consent of customers and / or users.
The means of payment that can be used for purchases in the virtual store are the following:
The data entered from the card are only entered under a secure ecosystem and owned by the payment gateway and transmitted in encrypted form. The Brand will only have knowledge of the result of the operation. You do not have access to any data of the card used for the purchase.
In the case of inconveniences to make the purchase effective, the client must verify the following:
In the case of bank cards, the aspects related to them, such as the date of issue, expiration, blockages, secret codes, deadlines to affect the expiration or cancellation, among others, will be governed by the respective opening contract and use regulations. of its issuing bank, in such a way that the Brand will not have responsibility in any of the indicated aspects, because it does not have interference.
In case of consultation, comment, inconvenience during the purchase process, they may be sent to (i) email [email protected], (ii) to the CONTACT US section of the Website or (iii) other channels (networks such as Instagram, Facebook and / or WhatsApp) of the Brand for guidance and / or possible solution of being under the scope or level of action of the Brand.
Responsibility and order confirmation
Once the order is made, the customer will receive a confirmation email with the details of their order. In the event of refusal not to receive it, contact [email protected].
It is the responsibility of the client that a person over 18 years of age duly identified with a DNI is at the delivery address during the scheduled time and date. If the delivery is made to third parties (family members, assistants, custodians, etc.) and the latter agrees to the delivery of the Piece, it will be understood that it was received satisfactorily, under the responsibility of the client.
It is the responsibility of the client to accurately indicate the data to deliver the Piece to the shipping address and the date agreed in a timely manner. If there is an error in the address, delivery cannot be made on the date and time requested, so the purchase will be canceled as a last resort, which will be notified to the customer via the brand's corporate mail.
Shipping confirmation
Before sending the order, in case of needing additional data, the Brand will communicate with the user and / or customer at the number registered by it at the time of purchase. It is essential that the client enter the correct information when registering their data.
No changes can be made once an order is shipped.
Unfortunately, the Brand is not responsible for the delay in shipping companies, however, the order is monitored and coordinated from the departure of our Atelier until delivery to the customer.
Shipping modalities
Once the order is confirmed, the customer can choose between two modalities, the Pick up at Atelier modality and the home delivery modality.
Pick up at Atelier:
It allows the client not to make any payment for delivery.
Being able to select, coordinate and schedule the day and time, arrive at our Atelier on the scheduled day and collect your order in a minimum period of time, prior confirmation from the person who receives it, carrying document of identity, purchase confirmation email and / or proof of payment, among other documents already coordinated at the time of purchase, either the owner or a third party designated by the customer and previously informed.
If the order and confirmation is made after 3pm, it is scheduled for the next business day. Pick up does not apply on Saturdays after 2pm as well as Sundays or holidays.
For strict security of its clients, the Brand will not deliver the order in the event that the identification and review of documents of the person collecting it is not complied with. Likewise, the Brand reserves the accreditation of the delivery, by signing the receipt charge and / or photograph at the time of delivery, being known and accepted by the customer when accepting the Terms and Conditions.
This modality allows only the collection but not the entrance to the Atelier. The Brand will make public communication in case of modifications, if applicable.
Shipping to cities of Peru:
Orders are delivered by an outsourced company, who are responsible for the safety and timing of shipments. The Brand has a delivery period of 1 to 4 business days under regular conditions (*), from the sending of the order confirmation.
Shipping to Metropolitan Lima:
Orders are delivered by an outsourced company, who are responsible for the safety and timing of shipments. The Brand has a delivery period of 1 to 2 business days under regular conditions (*), from the sending of the order confirmation.
Shipping does not apply on Saturdays, Sundays and holidays.
Lima Express Shipping:
Applicable to the following districts, San Isidro, Surco, Surquillo, Miraflores, San Borja, Lince, Jesús María, San Miguel and Magdalena.
Orders are delivered by an outsourced company, who are responsible for the safety and timing of shipments. The Brand has a term of 4 hours, valid for orders placed from Monday to Friday before 3pm.
If the order and confirmation is made after 3pm, it is scheduled for the next business day.
Shipping does not apply on Saturdays, Sundays and holidays.
International deliveries:
Our orders are shipped primarily by FedEx and DHL EXPRESS, who are responsible for the security of delivery. We have a delivery time of 3 to 10 business days under regular conditions (*), from the sending of the order confirmation. These times may vary if the package is held by the authorities or customs of the destination country.
The tariffs or taxes generated by the entry of the product into your country will be borne by the customer. The customer should be aware that international shipments may have additional charges (such as taxes and duties) once the shipment reaches their country. The Brand cannot estimate what these amounts will be, since it is determined by the Customs of each country.
In this sense, the Client is responsible for paying any additional charge requested by the authorities of his country, contacting Customs, local mail or selected courier in order to know the amount of tax-free imports determined in his country and / or to calculate how much will you have to pay in taxes for the purchased item.
In case, the Client refuses to receive the order due to the additional charges determined by Customs, the Brand reserves the right to charge the costs of both shipping and return of the product, as well as any additional amount generated by Customs.
Important
(*) They qualify as non-regular and / or inconvenient conditions: flight cancellations, bad weather, roadside takings, closing of borders, natural phenomena, external factors, socio-ecological, fortuitous event or force majeure and of a similar nature that qualify as Fortuitous event or force majeure. Disadvantages such as wrong or unplayable address, the person who will receive the order is not found or there is nobody at the address.
In the case of non-regular conditions and / or inconveniences, the customer will be informed immediately to reschedule or, ultimately, proceed to cancel the order and refund the amount. Also, the courier company will make two attempts to take the order to the address indicated by the customer.
The order will be returned to the Brand after two failed attempts. If this happens, the Brand reserves the right to charge you any shipping fees, administrative costs and any compensation for product damage.
All Pieces are carefully checked before being shipped.
The Pieces, mainly those made in leather, can present alterations, irregularities or variations in their tonality, grain or texture that should not be considered as defects, since it is characteristic of their authentic nature and origin.
Changes or returns are allowed after seven (7) calendar days counted from the day after the product is delivered, with proof of payment and once compliance with the conditions indicated in this section has been verified.
1) Important
(i) Inquiries related to care, advice to combine shoes or inconvenience in the use of the same, the client will be contacted at the corporate email [email protected] or can be channeled through the brand's social networks. (ii) The customer may make the change only once and for a product from the same collection of the shoe they purchased. (iii) Changes and returns do not apply to on-demand shoes and / or clearance products. (iv) Changes in accessories, jewelry and stationery or packaging are not accepted. (v) No refunds are made; valid changes will be applied to a product whose amount is equal to or greater (canceling the difference).
2) Conditions for return or exchange
In order to exercise the right to return or change the shoes, it is essential that the Client comply with the following:
I. Any return or exchange must be coordinated, writing to the corporate email of the Brand [email protected].
II. The shoes must be in perfect condition, with no signs of wear, both on the sole, body and interior of the shoe, with the labels, accessories and in their original packaging as delivered to them at the time of purchase.
III. Have the respective payment receipt that proves the purchase, and present or send it along with the product. If you do not have proof of payment, you cannot make the change or the return. IV. Any return or exchange approved originates the issuance of a credit note that supports or supports the exchange or return operation (review section 1.v).
IV. Any return or exchange approved originates the issuance of a credit note that supports or supports the exchange or return operation (review section 1.v).
V. In case of not complying with the above conditions, an email will be sent through [email protected], informing the reasons to the contact information that you entered at the time of purchase, also, the product will be sent to the address registered by the customer.
VII. Shoes returned without a box or with a damaged box will be returned as this is part of the product.
VII. The client must confirm the model for which he is going to change the shoes in order to separate in advance.
IX. The customer must track the shipment as soon as they have it because it serves as proof that the shipment was made within the indicated time.
X. The customer is responsible for the care of the products and for the damage that the shipment may cause to the package until it is received. It is recommended that the customer use a secure network, with traceable means when returning the order and that they retain proof of shipment.
The cost of shipping the new product will be assumed by the Brand, but this change can only be made once and provided that the aforementioned conditions have been respected. No more than one change or return will be made on the same order or order.
Money refunds are not accepted, only changes.
3) Damaged product
A product is considered damaged when it has a manufacturing defect and it is identified by the customer at the time of use, within a maximum period of 60 calendar days, the time of the product warranty. The client must take into account that, will not qualify as a damaged part, those derived from the use, manipulation or neglect by the client.
The Brand Pieces are made with very delicate materials and finishes, so it is necessary that they be treated with care, transported and always kept inside their diamondblackbox and diamondclothbag that are part of the Brand presentation, away from water and exposure direct to the sun (check primer "Caring for our pieces").
Within the allowable ranges, damage will be repaired. Only in those cases in which it is not possible to repair or replace the product, the full amount will be returned (does not include return shipping), this implies the prior review of the case at a technical level and that has been qualified as a part with manufacturing defect.
The Pieces come in a diamondblackbox and diamondclothbag, both made of resistant material and soft to the touch, whose purpose is to protect each product from dust, moisture, friction (generated by rubbing with other materials) and even weather. So, it is important that the Client keep them clean and treat them with care.
In this sense, if the material is leather, it must be hydrated with leather grease, except it is suede. In the case of suede leather or textiles, the cleaning is dry. As for suede leather, they could absorb or transfer color in the first uses, it is recommended to clean them regularly, as it could reduce these effects.
Do not wet the shoes, but if they do get wet, air dry them, however, do not expose them for long hours in the sun.
Products with metallic leather finishes require special care for their conservation, they must be kept in a space free from contact with rough or rough surfaces, since they can be scratched or discolored, depending on how they are handled, however If they are kept in their packaging, they will keep well.
It is necessary to use specialized cleaning products for shoes, jewelry and accessories, first testing in a small area of the piece.
The trademark rights, copyright of all Content belongs and will continue to belong to the Brand Jazmín González or its licensors as appropriate. The user and / or client is authorized to view, reproduce, print and download content found on the Website only for personal, informative and non-commercial purposes. The user and / or client cannot modify materials and cannot copy, distribute, transmit, show, execute, reproduce, publish, grant licenses, create derivative works of, transfer or sell any Content. The user and / or client cannot reuse any content without first obtaining the brand's written consent. For the purposes of these terms, the use of such Content on any other website or networked computing environment is prohibited. The user and / or client will not be able to eliminate any notice of copyright, trademark or any other notice of ownership of the Content found on the Website. All content, trademarks, logos, designs, drawings, documentation, computer programs or any other element subject to protection by intellectual or industrial property legislation, which are accessible on the portal, correspond exclusively to the Brand and all rights are expressly reserved. on them. The creation of hypertext links (links) to any component of the Website is expressly prohibited without the authorization of the Brand. In any case, the Brand reserves all rights to the content, information, data and services it has on them. The Brand does not grant any license or authorization of use to the user on the content, data or services that are part of or displayed on its Website and / or its channels.
1. Collection of information
Most of the product and service information published on the Website is offered without the Brand collecting any personally identifiable information from the client or user. The customer will be able to browse the Website and view much of the content anonymously.
2. Information provided by the client
There are activities on the Website that require information where the collection of personally identifiable information is necessary. Those activities include, participating in contests, promotions or giveaways, making a purchase, requesting a catalog, newsletter or other information, registering on our sites, completing a survey or questionnaire, or contacting us. For most activities, only name, email address, postal address, postal code, date of birth, are collected.
The client gives his free and explicit consent so that the information referring to his name and surname, email, telephone, city of residence, date of birth, cell number and DNI, is collected in order to send him information on the products purchased and / or commercial such as promotions, campaigns, raffles, offers and the like, by digital or physical means.
At the time of making a purchase, the data that customers register is collected such as their billing address, their telephone number and their credit card information. In case of visiting other channels such as social networks, Facebook and Instagram, personal and non-personal identification information may be collected. For example, to answer queries, comments or questions related to the service provided by the brand and others of a similar nature, user data will be received along with the query or question and that information will be used to respond. Personally, identifiable information will be stored by the Brand until it is erased in the course of time.
3. Use of information:
The Brand may use third-party companies to target advertising or to market the products that interest the customer of the website, or to facilitate the processing and fulfillment of orders. In those cases, information is shared with them to target advertising, deliver products, help us collect and manage customer information, deliver promotions, and / or communicate with the customer.
These third-party companies include:
Facebook, Google, Amazon, Bing and other advertisers – advertising services. Some of these companies have access to some or all of the information the customer provides us, and some may use cookies or other tracking technologies in the name of the Brand. These companies are restricted from using customer information in any way other than to target advertising or to offer or provide Brand products to our customers.
The Brand uses targeted advertising services provided by companies such as Facebook and other third- party providers. These services are intended to offer advertisements of probable interest to customers, based on their recent browsing. Those services use technical means, such as cookies and pixel tags, to collect data as described in their privacy notices to help provide advertisements that are more relevant to the customer.
4. Unsubscribe
If once you have provided your data, the client no longer wishes to continue receiving information about the aforementioned promotions, at any time you can unsubscribe by communicating to the email [email protected] or the brand's website, Contact Us section. In this way, the information provided by the client will be removed from the Brand's database.
In case of modification of data or queries related to the brand's privacy policies, the client may do so by writing to the aforementioned channels.
5. Security of our users and clients:
In accordance with the Peruvian legal regulations applicable in terms of privacy and confidentiality of customers' personal data, the Brand may only disclose said data with the prior, informed, express and unequivocal consent of the owner of the personal data, consented or enforced judicial resolution, or when there are well-founded reasons related to national defense, public security or public health.
6. Changes in privacy policy:
Any changes or modifications to the Brand's privacy policies will be published on the website, in the "Privacy Policies" section. If major changes are made to such policies, the Brand will post a notice on the website or through its channels.
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